Fulfillment Policy for Heartwood Solutions

Effective Date: 10/15/2022

At Heartwood Solutions, we are dedicated to helping tree service businesses thrive through tailored digital marketing strategies. Below is our fulfillment policy, which outlines how we manage our services and client interactions.

1. Service Fulfillment

Digital Marketing Services:

Project Initiation:

Once we receive your signed contract and any required documentation, our team will schedule a kickoff meeting to discuss your goals, target audience, and campaign specifics. Strategy Development: Based on the information gathered, we will develop a comprehensive digital marketing strategy. This process typically takes 7 business days.

Implementation:

Our team will begin executing the agreed-upon strategy, including tasks such as SEO optimization, content creation, social media management, and advertising campaigns. Implementation timelines will vary depending on the scope of the project.Reporting: We provide regular progress reports, typically [weekly/bi-weekly/monthly], detailing key performance metrics and campaign results. Any adjustments needed will be made in consultation with you.

2. Delivery of Digital Assets

Completion Timeline: The delivery timeline for digital assets, such as marketing materials, website updates, or reports, will be specified in the project proposal. Standard turnaround times are 7 business days unless otherwise agreed upon.

Revisions: We offer 2 rounds of revisions for deliverables to ensure they meet your expectations. Additional revisions may incur extra charges.

3. Refund Policy

Refund Eligibility: Due to the customized nature of our services, we do not offer refunds once work has commenced. If you are dissatisfied with our services, please contact us to discuss your concerns, and we will work to address them promptly.

Cancellation: You may cancel services with 15 days' written notice. In such cases, you will be billed for work completed up to the cancellation date.

4. Return Policy

Service Adjustments: As our services are intangible, we do not accept returns. However, we are committed to ensuring your satisfaction and will work with you to resolve any issues.

5. Order Cancellation

Cancellation Policy: If you wish to cancel a project or service before work has begun, please notify us in writing. Cancellation requests received before work commences will not incur charges. If work has started, you will be billed for the work completed up to the cancellation notice.

6. Privacy and Data Security

Data Protection: We are committed to protecting your personal and business information. For details on how we handle and safeguard your data, please refer to our Privacy Policy.

7. Contact Information

For any questions or concerns regarding this policy, or for assistance with your project, please reach out to us through the following methods:

Email: [email protected]

Thank you for choosing Heartwood Solutions. We look forward to helping your tree service business grow!